Discuss mailing list

[Amrit Panesar <apanesar AT 4195tech.com>]

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On 2/6/2011 11:38 AM, Brian Koontz wrote:
>
> User availability != query response rate. There are those who prefer
> forums over mailing lists, and vice versa. However, I would venture
> to say that the bulk of real OpenNIC business is done via e-mail.
> This implies that support is most likely to come to those who post
> their queries via e-mail rather than by forum.
>
This is true, I will venture out and say that the ML is much more
active and therefore more practical for the use of posting queries and
getting a timely response. Where the forum is reasonably less active
than the ML (this thread in particular is a testament to that).
> I'm all for choice, convenience, etc. But I think in this case, too
> many "official" channels of communications can be detrimental to the
> organization. I can show you many examples of posts on the forums
> where posters vent their frustrations at not getting answers to their
> queries...I can think of few, if any, examples of same on the mailing
> list.
>
I agree, I believe that everything should be consolidated into one
medium, and that should be the official forum of communication for
everyone. Therefore there should be a drastically less percentage
(even though this percentage may be small) of these frustrated users,
and a larger percentage of people that are happy with whatever queries
they possibly can have, answered in a rather timely fashion.


Honestly, If we can get everything consolidated into one official
medium of conversation (even if it happens to be a telnet based BBS
install) that can be easily accessed by everyone, perhaps
collaboration could be easier for everyone, (as opposed to splitting
the query response force between the forums and the ML)


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